The number of people with disabilities has grown, and so will the need for accommodations
View PDFArticles by Robin Springer
Read Ms. Springer’s columns by selecting a link below.
The Accessibility Lessons Learned (and Not Learned) From Covid
Medical Practices Don’t Want to Be Pushed to the Cloud
Security/privacy concerns and administrative burdens plague cloud-based medical speech recognition
View PDFPoor IVR Will Make Your Customers Talk (Not In A Good Way)
When IVRs Discriminate: A Case Study
When The Media Fans The Flames
Pandemic Gives a Glimpse of Life With a Disability
Helping The Vocally Impaired Speak in Their Own Voice
The Voice Option in Customer Service Must Not Be the Only One
Sometimes keypads are necessary. They cannot be taken out of the service equation Who are the geniuses at AT&T who removed an entire method of communication from its company’s customer service, and when will the company fix this inexcusable error? […]
View PDFElimination of Bias Against People with Disabilities
The Americans with Disabilities Act was signed into law in 1990, enjoying strong bipartisan support. […]
View PDFAAC Tech Can Help Those with Speech Disabilities Navigate Public Places
Augmentative and alternative communication puts control in the hands of people with speech disabilities, and that should be good for businesses, too […]
View PDFPeople with Speech Disabilities Have Requirements, Too
Businesses should consider how to make their stores hospitable to speech-disabled patrons There are 56.7 million people with disabilities in the United States, reflecting nearly 20 percent of the population, according to the 2010 Census. […]
View PDFHow Private Is Medical Speech Data?
Not very, as ‘anonymized’ data and privacy policies show. Meaningful consent might be a start […]
View PDFDoctors’ Speech Data Should Belong to Them
Vendors’ privacy policies can put physicians using speech recognition in a tough spot M*Modal’s brochure “Using the Cloud for More Than Just Architecture and Access” starts out with the statement, “Healthcare professionals may have sky-high expectations of their cloud-based speech-recognition technology – but what exactly happens in the cloud and how does that connect to […]
View PDFIs Your Data Safe in the Cloud?
Cloud-based files may have less legal protection than you think Cloud computing is becoming more ubiquitous, seemingly by the day. As these offerings proliferate, fewer local computing options are available. […]
View PDFThe Ins and Outs of Patent Law
Patent law has evolved since enactment of the Patent Act of 1790. And, while Article I of the U.S. Constitution gives Congress the power to enact laws relating to patents, which it did in passing the American Inventors Protection Act of 1990 and America Invents Act in 2011, recent Supreme Court decisions regarding patent law […]
View PDFLessons From the Allvoice Case
What the speech developer’s suit against Microsoft means for software makers On May 15, 2015, the United Stats Court of Appeals for the Federal Circuit seemingly ended the case of Allvoice Developments US, LLC v Microsoft Corp. Although Allvoice is non-precedential, its result is instructive. […]
View PDFMaking Speech Recognition Accessible to All
Compliance with federal disability standards is both right and good business Every July, America celebrates its independence from British rule. This past July, many Americans also celebrated another type of independence: the 25th anniversary of the Americans with Disabilities Act. […]
View PDFIn Patent Cases, Transformation is the Key
Software validation stems from invalidation in Supreme Court case In Alice Corp. v CLS Bank, the United States Supreme Court unanimously invalidated four software patents for a program that escrowed funds using a computer, issuing a judge-made rule based on Section 101 of The Patent Act. […]
View PDFAre Obvious Patent Requests Simple Omissions – or Crimes?
Why the patent application process needs narrower boundaries In another win for those who believe patents are too easy to get, the United States Supreme Court, in a unanimous decision, invalidated four more software patents, thereby overruling every single patent case that came before it last term. […]
View PDFProtecting Patents Just Got Easier
Smartphones and Privacy Versus Progress
A Patent Explosion
Universal Design Offers Options – And Access
Improving Access to the Virtual World
Putting A Price On Privacy
Fatal Distractions
The High Cost of Technology
The Amazon and Authors Guild Controversy
eBooks For the Visually Impaired
Emergency Preparedness Is a Job for All
On Speech We Can Agree
Speech Can Help Integrate The Disabled
Shame on You, Authors Guild
Shame on You, Amazon
Speech in a Virtual World II
Speech in a Virtual World I
Speech in an Emergency
Countdown to DTV Deadline II
Making DTV for All with TTS
Speech in a Digital World
Full Access Granted
Dictation for the Mac User
Speech in Electronic Signatures
Social Responsibility is More Than a Good Idea
Don’t Believe Everything You Hear
A Case in Proof
As technologies evolve, proving authenticity of voice recording will become increasingly difficult. […]
View PDFBluetooth Dictates to Desktops
The Difference Between Typing and Talking
What would it take for you to use desktop dictation? Really use it. Not just here and there, not just for the first three months, not because you might be developing a repetitive stress injury, but really use it. […]
View PDFCredibility – Let the Truth Speak for Itself
The real world focus group consistently indicates that desktop dictation works, but it’s not the panacea manufacturers would like us to believe. […]
View PDFSpeech Recognition: The Right to Conversational Free Speech
Remember what it was like before the telephone answering machine? What about the cell phone or the notebook computer? We seemed to get along just fine without these devices, but now that they are so prevalent, life without them seems incomprehensible. […]
View PDFIs the Game Over for Speech Recognition?
Speech recognition is finding its way into video games, but not from an accessibility standpoint. Instead, speech is being integrated to enhance the experience for hard-core gamers. […]
View PDFSpeech Recognition: Detracting the Distractions
In addition to increased revenue for manufacturers, speech recognition in vehicles addresses the issue of driver distraction. […]
View PDFA New World of Accessibility
Numbers are staggering, with the disparity being attributed to inadequate training in access technology and lack of awareness that technology exists to accommodate people who are blind. […]
View PDFSlow Moving in a Progressive State
California is supposed to be the progressive state. Named after a mythical paradise, we even have a city that legally changed the title ‘pet owner’ to ‘pet guardian.’ While our progressive status may apply to our four-legged friends, it may not extend to all Californians. […]
View PDFSpeech Technology May Be the Key
According to the Centers for Disease Control, more than 2.6 million children ages six to 11 years old in the U.S. had learning disabilities or attention hyperactivity disorders. […]
View PDFSpeech Recognition Software Still Needs Refinement
The Case for Augmented Communication
From making airline reservations to confirming postage rates, consumers are increasing their acceptance of applications that utilize synthesized speech. […]
View PDFDesigning Biometric Devices
Many people think of biometric deployments in the context of a single biometric challenge that is used for identification or verification of an individual’s identity, focusing on the product without giving much thought to the user. […]
View PDFDesktop Dictation: Then and Now
Desktop dictation has changed in the 10 years I have been in the field. From available features to distribution channels, let’s take a look at where we were, where we are, how we got here, and where we might expect to go. […]
View PDFAddressing the Accessibility of TTY with VoIP
Results are back from early adopters and, according to Alex Hadden-Boyd, director of marketing for IP communications at Cisco, the ROIs are being measured in months, not years. […]
View PDFIt’s All About the Caller
In this electronic era with wireless PDAs, email and the Internet, where on the urgency scale is your telephone as a must-have? […]
View PDFWellness Checks
‘Are you okay?’ ‘Have any problems occurred in the last 24 hours that you feel need attention today?’ ‘Are there any issues around your home that could cause problems for you today?’ […]
View PDFIntegrating Speech Into the Big Picture of Ergonomics
When we are typing on the computer we may have one hand on the keyboard, our other hand on the mouse, our eyes on the screen. We are in a locked position. When we factor in talking on the phone without a headset or sitting in a maladjusted chair, the situation becomes worse. […]
View PDFKeeping The Consumer In Mind
QPointer Suite, a speech recognition product offering dictation as well as mouse-less computer operation, is the creation of a company with a novel business strategy: to create a flawless assistive technology (AT) product for the disability market before branching into the mainstream arena. […]
View PDFImproved Education Could Improve Technology Use
In Russia, children with disabilities can be denied an education. In America, we have IDEA. In Brazil, it is acceptable to deny employment to a person with a disability, specifically because he or she is disabled. In the United States, we have the Ticket to Work program. In Italy, there are buildings with steps but […]
View PDFDoing it All
A key grip in the entertainment industry, a general contractor, and a martial arts instructor, Billy communicates with people all day long. […]
View PDFXyberKids: Helping Kids Assimilate
How does a company that provides wearable computer solutions for the military and corporate heavyweights such as Federal Express, Bell Canada and Lockheed Martin transition into helping kids with disabilities improve their communication and social skills? […]
View PDFCompensating for the Challenge
If an American goes to Paris and cannot speak French, is the American disabled? She is challenged at the very least. Put her on a telephone in the foreign country, needing to communicate without the benefit of hand gestures or facial expressions, and her handicap becomes greater. […]
View PDFWhen Multimodal Isn’t Usable In Any Mode
As technology progresses, devices become smaller in size. Remember first generation ‘mobile’ phones? They were mobile all right, but they were practically the size of a small child, weighing a few pounds, and barely meeting the airline’s size requirements for carry-on luggage. […]
View PDFTechnology Offers Greater Opportunity in the Workplace
Carol was struck with polio when she was five years old. A quadriplegic, she had to fight to get an education, and actually wrote President Kennedy a letter, telling him he could pay for her schooling now or he could pay for her disability forever. […]
View PDFMagic Pill Bottles
Picture it. You’re sick; home with the flu. You drag yourself out of bed and make your way toward the medicine cabinet. Your eyes are burning. Reading through the blur of fever, you hope you choose the right bottle; the one with the stuff that will get you back on your feet. […]
View PDFOne Voice, Three Hats, and a Better Way of Doing Things
A novelist, a marketing executive, and an entrepreneur. Can they all use speech recognition successfully? […]
View PDFAssistive Technology Benefits All, Not Just a Few
Assistive technology is improving the efficiency of daily life in myriad ways. Yet, when many people hear the term “assistive technology” they visualize someone with a disability; a wheelchair, a cane, a device that talks for one who cannot. But assistive technology comprises a much broader spectrum of products – and users – than may […]
View PDFThe Power of Speech is Eliminating Obstacles
Each of us has dreams, but sometimes we fall back on excuses when those dreams are not achieved. My dream was to be a writer. I lost that dream, however, when I lost much of the ability to use my hands. Or so I thought. […]
View PDF